5 Steps to a More Automatic Freelance Business

Bidsketch-automatic-freelance-businessI recently wrote an article called, “8 Ways to Work Less and Earn More.”

From the positive response I can only assume that a lot of people – especially freelancers and small business owners – want to make more money while working fewer hours.

One of my best techniques for working less and earning more is to set up an “Automatic Freelance Business” … or, in other words, automate and systematize as much as possible.

Truly anything from client attraction to follow-up can be streamlined to take less time and energy. The only problem seems to be finding the time to set up the systems in the first place …

That’s why I recommend spending a few hours each week on automating and creating procedures. Then, practically before you know it, you’ll be saving hours every week with your automation systems.

Here are five steps to get you started on an automatic freelance business:

1. Track your time.

Before you can add automation or systematization into your business you need to find out what you can and should automate. To do this, first start tracking your time.

I personally recommend trying Toggl.com. They have a free service for basic time tracking and extra features available with a $5 monthly membership. Plus, it’s soooo easy to use.

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I know time tracking is tough, but just a week or two of data can give you a lot of information when deciding what parts of your business to automate.

After you track your time for a week or two, sit down with your information and analyze it. Specifically look for any tasks that are repetitive or simplistic. These are often the tasks that can be automated (or outsourced) to help you create a more automatic freelance business.

Also, if you’re a freelancer, look for unbillable tasks you can automate. Unbillable tasks are things your client doesn’t directly pay for like scheduling, invoicing, proposals, and driving to the bank.

Why spend time on these tasks if you can automate them and get back to what you do best?

2. Create step-by-step lists.

to-do-listAfter you’ve tracked your time and analyzed how much is spent on repetitive, simplistic, or unbillable tasks, choose one task to systematize.

I personally would choose the one that’s currently taking the most time. That’s an area where automating will make the biggest difference.

Over time you can keep automating your list until you’re no longer wasting time on these tasks at all.

For now, simply go through the task (as you usually do it) and document each step.

Think of this as a guide that you could hand to a secretary (or virtual assistant) in order for them to perform the task for you.

Here’s an example …

Let’s say I spend an hour every day on creating and sending invoices. Of course, I have to do this … if I want to get paid. But, it’s something that could be streamlined to take up less time. My step-by-step lists for invoicing might look like this:

  1. Open document (InvoiceTemplate.XML).
  2. Click “Save as new” to duplicate.
  3. Re-name file with name of client and date (i.e. JohnsonGrassCo-03152014)
  4. Save.
  5. Input client’s billing information in the client info fields.
  6. Input the itemized line items and their costs.
  7. Check the itemized list and the total.
  8. Update the “payment due date” field to the correct due date (if needed).
  9. Double check entries and that all required fields are complete.
  10. Save again.
  11. Go to email.
  12. Compose new message.
  13. Add receiver’s email address to the “to” field.
  14. Add subject line “My Company Invoice + (date).”
  15. Attach invoice.
  16. Send email with attached invoice.
  17. Move invoice to folder “Unpaid” on Desktop.
  18. Add follow-up to calendar.

Making and sending your invoices may seem like an easy task so you might see little reason to automate it.

But, think about this … every time you create an invoice you have to use part of your brain to remember the steps. By laying it out in a checklist, you’ll save time and save your brainpower for more creative tasks.

Of course, you could automate invoicing further with a tool like Harvest.

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3. Use your list.

Next, let’s use that list and see how effective it is. Perform the tasks like you usually would, but use your list to guide you and be sure to track your time.

Sticking with our “invoicing” example, if you tracked your time before and after you created the list, you should see a difference in those times.

Even if it’s only 15 minutes, that can add up.

Just think 15 minutes per day is over an hour each week. If you can turn that hour into billable time, you can increase your paycheck!

As you continue to use your checklist, keep tracking your time to see how much you can shave off. As you create more checklists – and, as you get closer to an automatic freelance business – you’ll be able to spend less time working.

4. Eliminate (or automate) certain steps.

Once you have a list of exactly what tasks you do each time, you can look at it and find steps to eliminate or automate. In some cases you’ll need to find an application or software to help you. For example, from the above list, here are the steps I can automate:

  • For the first five steps, I can create a template (either in Word or Pages) for that specific client. That will take care of inputting their billing information each time. This is especially effective if you work with the same clients often.
  • For steps 11-16, I could use a program like Harvest to automatically send invoices and follow-up (step #18) with clients.
  • At that point, the only thing left to do on my end is “input the itemized line items and their costs” and check everything before sending.

See how just a few minutes of analyzing and automating your daily systems can open up a lot of free time?

Having trouble deciding what to automate?

First, remember that you should only automate tasks that are repetitive – that way you’re not wasting time setting up systems for something you’ll never need again.

Then, use this question as a test:

Does this task change every time, often, rarely, or never?

If you said this task “rarely” or “never” changes, it’s probably worth your time to create a system to help you save time and work more efficiently.

If you say “every time” or “often,” it may not be a task worth automating. If it’s something you must automate, look for ways to make the process similar each time.

If you’re sending sales proposals that often look similar (like this example), you can automate the process by using online proposal software like Bidsketch.

5. Use tools to automate your freelance business.

A lot of your daily processes can probably be tackled with tools that are available very affordably (or free in some cases).

Note: I’m personally a fan of a lot of paid services … I figure, if I can make the money back by working faster (and on more billable hours) then the investment is more than worth it.

So what tools can you use to automate and systematize your freelance business?

Here are my top five suggestions:

  1. For email management and sorting I use SaneBox. SaneBox is basically a service that sorts and filters my email to make sure I see what’s important and avoid time-suck emails until “after hours.”Bidsketch-automatic-freelance-business-3
  2. For email follow-up I use Boomerang for Gmail because it will automatically follow-up if I don’t hear back. Cool, huh?Bidsketch-automatic-freelance-business-4
  3. For social media, I rely on Hootsuite, which allows me to automate the bulk of my social media updates. Plus, this keeps me off social media – and away from the distractions – during working hours.Bidsketch-automatic-freelance-business-5
  4. For email marketing I use MailChimp.com. First, they offer a free account. But, also, an email marketing provider – like MailChimp – allows you to automate your follow-up system so clients are constantly being convinced to hire you … even while you’re doing something else.Bidsketch-automatic-freelance-business-6
  5. For other various tasks – like saving notes, bookmarking sites, keeping up with current events in my industry, and more, I use “If This Then That” (or ifttt.com) to create “recipes.” Recipes allow you to automate tasks like, “Save email attachments to Dropbox,” or “Text me today’s forecast” and it works with 85 popular applications and software services (which they call, “Channels.”)Bidsketch-automatic-freelance-business-7

While some automation requires software, other things can be automated just by making a decision to do things a bit differently. Here are a few examples:

  • Bulk processing email. I found that email wastes a lot of time if I let it distract me all day. Instead, I check it twice per day – after lunch and before the end of the day. By batching all email into a block of time I can tackle it faster.
  • Invoicing. Whenever possible I prefer to be paid via PayPal. It’s easy to manage, plus, PayPal provides a great record of each transaction. Also, because I work with the same clients repeatedly, PayPal lets me click one button to replicate my last month’s invoice. Then, I just change a few fields and send.
  • Working with repeat clients. Whenever possible, propose new ideas to previous clients. Not only will you be more likely to get the job (if you did well on the previous one), but you’ll be able to create more systems because you’ll know exactly what the client wants and expects each time.

Want more? Be sure to check out this article on streamlining your business.

Now, it’s your turn! …

What other things can you think of to automate or systematize? And, what are your favorite tools for doing so?

I’d love to hear from you in the comments below …

About Christina Gillick


Christina Gillick is a Content Marketing Strategist and an award-winning direct-response copywriter. She helps her clients create loyal customers through relationship building copy and content. (She is also the founder of ComfyEarrings.com where she regularly tests her ideas and advice.)

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Emf

Really good and practical advices for an SME. Checking them right now!

Dallas

Great tips Christina, thanks!
I like the idea of the list to get started organizing things

Cheers

Eddie

This totally resonates right along with everything I’ve been learning. I’m almost done with “Work the System” by Sam Carpenter and this is like another voice coming along and saying, “Put this stuff into action!”

Thanks!

Terry Chadban

Hi Christina,
Great advice, and a great list of automation tools, most of which we use on a day to day basis. But instead of the Gmail/Sanebox/Boomerang route, we now use a new program called IQtell which lets us synchronise all of our email accounts (Gmail, Yahoo and Website emails) into one dashboard and it incorporates all of David Allen’s GTD philosophy, all into one easy to see and use dashboard. This saves hours of logging in and out of email accounts every day just for starters.

We used to use Gmail, Sanebox, Boomerang and ActiveInbox, which I also recommend if you only have a couple of Gmail accounts to worry about, but IQtell lets us monitor up to fifteen email accounts at a time, as well as tasks, projects, waiting for, ticklers, etc, so we decided to go with it instead and haven’t regretted it.
Terry

Samedi Amba

Thanks for the great article. Esp the one that recommends reading email twice a day, and also looking for work from previous clients…

Sara Dunn

This is seriously great advice! I also use and love Boomerang — I often use it to schedule emails to send at a later time (like the next morning so my clients don’t know I’m working late at night and expect answers at all hours). I’d love to read more about how you use MailChimp to automate your follow up system.

Thanks!
Sara

Steve

Excellent advice, especially with the boomerang plugin! Thank you so much!

Traci Dillard

Hi, I just came across your site for a search for web design proposals and you have a fantastic toolbox of resources here. Look forward to following your content. Thank you!

Christina Gillick

Hi everyone, Thank you so much for the feedback!

@Terry Chadban – Thank you for the tip on IQtell!

@Sara Dunn – Thank you :) Do you want to know more about the technology side? Or what the follow up emails should say? Or something else?

Clara Mathews

These are great tips. I use Hootsuite for social media, MailChimp for email marketing, and ChronoMate for time tracking. But I will give Boomerang and Toggl a try. Anything that will help me be more productive.

Christina Gillick

Thank you for commenting, Clara

Samuel B

In fact, have been a beneficiary of this site with their weekly update on growing a business with different authors contributing to the expansion of our business.
I want to to say thank you for helping realize things, ideas on how to move my business forward.

Gonzalo Banas

I have to tell you that it’s hard to find your posts in google,
i found this one on 21 spot, you should build some quality backlinks in order to rank your
webiste, i know how to help you, just search in google – k2 seo tips and tricks

Christina Gillick

Thank you for commenting, Samuel!

Hi Gonzalo – What search term did you use?

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